Giving and Receiving Feedback: An Essential Skill
One of the most important soft skills in life is the ability to give and receive feedback. It is particularly vital in virtually all work situations, unless you happen to do work that involves no interaction with others (and I can't think of such a rare scenario).
There are some rules of thumb that can make feedback constructive.
- concentrate on the behavior, not the person
- be specific as opposed to general
- adopt a neutral tone to questions (not phrase them as criticism)
- when "corrective" feedback is given, it may be preferable to do it in private (not in front of others
- feedback is not restricted to verbal and written communication. It can be conveyed through body language and tone of voice.
- beware not to overwhelm. Be measured in how much you share in one go.