Customer Experience Insights From Unstructured Data
Today's consumers interact with brands in a variety of ways. This can be described as a nonlinear process that involves first becoming...
On Employee Disengagement
One fo the worrying trends in the past decade is the decline in employee engagement levels. Indeed, there is sufficient evidence to...
Work Practices and Covid-19
There has been a lot of discussion recently about how the Covid-19 pandemic has accelerated trends already in motion prior to the...
Does Evidence Require Quantification?
Reflecting on employee engagement "interventions" I have often debated the need for 'quantifying' the evidence. Often, this means...
Overcoming the 5 Deadly Employee Engagement Deficits
Employee engagement is one of the key challenges facing management, especially in these fast changing and uncertain times. Throw in some...
The Importance of Work Design
We all know that there is a strong link between how we feel about our job and how we think about the organization we work for. Our job is...